Websites & eCommerce · 04
Support & SLA
Monthly support with clear response times for updates, fixes and new requests, plus reliable hosting.
Launch is chapter one.
After launch we keep your site fast, secure and up to date, handle changes quickly and keep improving it, under a monthly plan with response times written down.
What's included
- 01Updates, backups and security monitoring
- 02Managed hosting and uptime checks
- 03Content and design changes on request
- 04Agreed response times (SLA)
- 05Quarterly performance and SEO check-ups
How we approach it
01
One point of contact
You talk to the people who built your site, not a ticket queue.
02
Clear response times
Urgent issues, normal requests and small changes each have a written response time.
03
Always improving
Unused hours go into speed, SEO and conversion improvements, not into a drawer.
